Refund and Returns Policy
At Raghuvansh Jewellers, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we are here to assist you in resolving any issue.
Returns
You have 7 days from the date of receipt to return any unused jewelry items. To be eligible for a return, the item must be unused and in the same condition as when you received it. Additionally, it must be in its original packaging.
Please note that certain products, such as customized or personalized jewelry pieces, may not be eligible for returns unless they are defective.
Refunds
Upon receiving your returned item, we will carefully inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund processing time may vary based on your card issuer’s policies.
Accept Returns?
Yes, we accept returns.
Return Window:
You have 7 days from the delivery date to initiate a return.
Return Window Extension:
For orders placed between Mar 12 and Mar 22, 2024, the return window is extended to 9 days from the delivery date.
Return Method:
Returns are accepted by mail.
Item Condition:
Returned items must be in new condition.
Restocking Fee:
A restocking fee of 12% of the product price will be applied to all returns.
Return Reasons and Fees:
- Remorse: If you’ve changed your mind about your purchase, you will be responsible for the cost of return shipping.
- Defective: If the item you received is defective or damaged, there will be no return fee.
How to Initiate a Return:
To initiate a return, please follow these steps:
- Contact our customer service team within the return window to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the item back to us using a trackable shipping method.
- Once we receive your return, we will inspect the item and process your refund.
Refunds:
Refunds will be issued to the original payment method used for the purchase. Please allow up to [7] business days for the refund to appear in your account.
Contact Us:
If you have any questions about our refund and return policy, please contact us at info@raghuvansh.co.
Exchanges
Should you need to exchange an item for the same product or an alternative piece from our collection, please contact our dedicated customer service team. All exchanges are subject to product availability.
Contact Us
For any assistance or queries regarding the return process, feel free to reach out to our customer service team at Raghuvansh Jewellers. You can contact us via phone at +91 81001 07674 or email us at info@raghuvansh.co. We are committed to providing you with the necessary support and guidance throughout the return or exchange procedure.